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Evelyn R. Babey: Three decades of registrar and enrollment services innovation

Evelyn R. Babey is among the world's foremost experts in evaluation and optimization of higher education registrar and enrollment management services. Her clients benefit from her experience encompassing more than three decades nationally and internationally in registrar and enrollment services, academic and educational policy and procedure development, enterprise resource planning (ERP) implementation and project management, interim administrative guidance, and leadership at all levels of higher education. After spending the first phase of her career in administrative positions, she responded to an increasing number of requests for her counsel and advice by establishing RESCCU in 2002. Her consulting services have been sought throughout the United States and internationally, as this chronology illustrates.

Educational background and professional distinctions

Dr. Babey received her Ph.D. degree in Organizational Studies from New York University, her Master of Science degree in Education in College Student Personnel from the State University of New York, Albany, and her Bachelor of Arts degree in History from Queens College, the City University of New York.

She holds the distinction of being the first female university registrar in the University of California system and in the New Jersey State University system. She also taught statistics at the college level.


Professional Consultation, 2002-present

Banner Consultant - Khalifa University for Science, Technology and Research, United Arab Emirates: 2009-2011
Dr. Babey was the project leader for the implementation of Ellucian's (formerly SunGardHE) Banner Enterprise Resource Planning (ERP) system. Khalifa University, a new research university based on the U.S. model of higher education, admitted its first undergraduate students in September 2009... Read more

Senior Consultant and Data Warehouse Project Director - Department of Higher Education Policy and Coordination (HEPC): 2007-09
The Data Warehouse project was a strategic plan initiative of the United Arab Emirates Ministry of Higher Education and Scientific Research (MOHESR). As the Data Warehouse Project Director for the implementation of Ellucian's Banner Enterprise Data Warehouse, Dr. Babey developed the project plan and schedule in collaboration with the project management team and consulting... Read more

Acting Registrar and Banner implementation facilitator - Illinois Institute of Technology: 2006-07
Under her consulting agreement, Dr. Babey temporarily replaced the registrar who was assigned to the Banner implementation project. As interim registrar and consultant, Dr. Babey administered the office, assessed office operations, recommended new positions, wrote new job descriptions, developed a new space plan to make more efficient use of the office space... Read more

Dean, Central Academic and Student Services - Higher Colleges of Technology (HCT), United Arab Emirates: 2005-06
Dr. Babey led the Academic and Student Services Supervisors teams for the 12-college system and led the system-wide Registrar's Office. She worked closely with the National Admissions and Placement Office, and coordinated admission policy for all HCT campuses. She was responsible for the system-wide implementation of the Banner ERP system and was a member of the HCT's Banner ERP Implementation... Read more

Process evaluation - Pacific Lutheran University, Tacoma, Washington: 2004
Pacific Lutheran contracted with Dr. Babey to review and assess the effectiveness of the operational state of the Office of the Registrar and its relationships with campus constituencies. As part of her evaluation process, she presented a comprehensive analytical report on the use of the Banner ERP system and ancillary systems.

National Louis University, Chicago - Interim Registrar and Banner Facilitator: 2002-03
While a search was under way for new Registrar, Dr. Babey administered the office. She assessed the skills and abilities of staff members; evaluated operations, job descriptions and roles, reporting structure, and work space; and recommended changes. She also scheduled Banner refresher training, and implemented new Banner processes.


Additional selected consulting assignments:

Edison State College, Fort Myers, Florida, 2012: The college contracted with Dr. Babey to conduct an organizational assessment of the Office of the Registrar. Her analysis encompassed recommendations for changes in administrative reporting relationships, registrar leadership, and Registrar's Office organizational structure, and more effective use of the Banner ERP system.

University of the District of Columbia, 2011-12: Banner functional and technical consultant for Registrar, Admissions and Institutional Research. Dr. Babey worked with staff on implementing Banner functionality in the Office of the Registrar - encompassing EOT (grading, academic standing, repeat process, grade roll process), population selection, athletic eligibility, graduation process, admissions (web application process) and institutional reporting (IPEDS reporting).

Providence College, Providence, Rhode Island, 2011: Dr, Babey served as an external reviewer for the Office of Enrollment Services Continuous Improvement Program.

University of Texas, San Marcos, 2011: Dr. Babey was retained as a Banner functional consultant. She led Registrar process mapping exercises in preparation for Banner ERP implementation.

Adelphi University, Garden City, New York, 2004: In this consulting assignment, Dr. Babey served as a external reviewer for the Office of the Registrar.

Bennett College, Greensboro, North Carolina, 2004: Dr. Babey drafted an updated job description and identified essential qualities and characteristics for a new Registrar. She reviewed office processes and made recommendations for changes to enhance services to students and faculty.



Employed management positions, 1984-2002

Assistant Vice President for Enrollment Services and University Registrar, Georgia State University: 1997-2002
At Georgia State University, Dr. Babey was responsible for the leadership and management of the Office of Enrollment Services, Office of the University Registrar, Office of Admissions and Office of Financial Aid, while holding the positions of Assistant Vice President for Enrollment Services... Read more

University Registrar - University of California, Davis: 1984-97
Dr. Babey was responsible for the enrollment of 24,000 students in undergraduate and graduate studies, the Division of Biological Sciences, the Graduate School of Management and three professional schools - law, medicine and veterinary medicine at UC Davis. She was an active and respected member of many Academic Senate... Read more

Prior experience

• Senior Registrar, Brooklyn College, City University of New York.
• Registrar, Kean College of New Jersey (now Kean University), Union, New Jersey.
• Associate/Assistant Registrar, New York City Community College (now New York City Technical College, City University of New York).



Professional organizations

Dr. Babey is active in numerous professional organizations. She is a founding member and founding secretary-treasurer of the New Jersey-New York Association of Collegiate Registrars and Admissions Officers, and a member of the American Association of Collegiate Registrars and Admissions Officers, Council on Law in Higher Education, and the Society for College and University Planning. She was a member of the Joint Commission on Accountability Reporting (JCAR), a national commission on institutional reporting. Dr. Babey has presented at more than 100 professional meetings and conferences.


Dr. Babey authored a chapter on the costs of implementing an ERP system for a Jossey-Bass New Directions publication titled Building a Student Information System: Strategies for Success and Implications for Campus Policy Makers. The book was published in March 2007.

The MOHESR Data Warehouse implementation was featured in an article titled, "Elevating Education: UAE Ministry demystifies data warehousing" in the July 2009 issue of Arabian Computer News (ACN).

Position your institution for progress

Dr. Babey has a sharp focus on customer service, productivity and competitive advantage. Her goals are to enhance customer service, improve productivity and increase an institution's competitive advantage through her work.

Some of her specific accomplishments include:

• Re-conceptualized and re-engineered roles, responsibilities, and processes to create new management, technical and staff positions that existing FTE fill.

• Redesigned and renovated office space, fostering team development and effectively adding more usable space within existing square footage.

• Reorganized office locations to place all related customer service units together - resulting in a one-stop shop, with improved student enrollment services, communication, team development, and productivity.

• Created cross-training programs and implemented cross-functional work teams.

• Developed and implemented new performance standards and a new performance evaluation instrument.

• Initiated an office budgeting system to track fund sources and expenditures by accounts and sub-accounts. Automated processes and improved budget management.

• Fostered administrative use of technology - hardware and software - to improve customer service and productivity.

• Led the redesign and renovation of classrooms to enhance the environment and technology in teaching and learning spaces.

• Analyzed class teaching patterns and recommended alternatives to improve classroom utilization and classroom management.

• Developed new customer service publications, and edited and redesigned existing publications.



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